What Questions to Ask before Hiring a Water Restorations Company

What Questions to Ask Before Hiring a Water Restoration Company

When water damage strikes, fast action is key—but so is choosing the right restoration company. Not all contractors are equal, and rushing into a decision without doing your homework can lead to costly mistakes, incomplete repairs, or even health risks from improper cleanup. To ensure your home and peace of mind are fully restored, here are the most important questions to ask before hiring a water restoration company.

1. Are You Licensed, Certified, and Insured?

Always verify that the company holds the proper licenses for your state, carries liability and workers' comp insurance, and is certified by a recognized organization such as the IICRC (Institute of Inspection, Cleaning and Restoration Certification). These credentials are critical for ensuring professional standards and legal protection.

2. Do You Offer 24/7 Emergency Services?

Water damage can happen anytime—day or night. A reputable restoration company should be available 24/7 and capable of dispatching a crew immediately. Ask about their average response time and availability for emergencies.

3. How Much Experience Do You Have With My Type of Damage?

Whether it’s storm flooding, a sewage backup, or a burst pipe, experience matters. Ask how long they’ve been in business and what kind of damage they specialize in. The more relevant experience they have, the more efficiently they can address your situation.

4. What Is Your Process From Start to Finish?

A trustworthy company should walk you through their process step-by-step—from initial assessment and water extraction to drying, sanitization, and repairs. Knowing what to expect helps prevent surprises and ensures accountability throughout the job.

5. How Do You Prevent Mold and Secondary Damage?

Mold can begin growing in as little as 24–48 hours after water exposure. Ask how they monitor moisture levels, whether they use dehumidifiers and air movers, and if mold remediation is part of their service.

6. Will You Work With My Insurance Company?

Dealing with insurance claims can be overwhelming. A good restoration company often works directly with insurance providers, helps document the damage, and may even handle the claim process on your behalf. Confirm whether they offer this support.

7. Can You Provide References or Reviews?

Look for online reviews, but also ask for direct references. Speaking with past customers gives you a clearer picture of the company’s professionalism, timeliness, and quality of work.

8. What Is Covered in the Estimate, and Are There Hidden Fees?

Make sure to get a written estimate that outlines all services and expected costs. Ask if there are any potential charges that could arise later in the process. Transparency is key to avoiding unexpected expenses.

9. Are Your Technicians Trained and Background Checked?

You’re trusting this team with your home—make sure they’re trustworthy. Ask about their hiring and training practices, and whether all staff undergo background checks and professional education.

10. What Happens If More Damage Is Found During Repairs?

Water damage often reveals deeper problems like structural damage or mold growth behind walls. Ask how the company handles new discoveries, whether they'll provide updated estimates, and how they’ll keep you informed throughout the process.

In Summary

Hiring the right water restoration company is just as important as acting quickly. The right team will not only fix the visible damage but also ensure your home is clean, safe, and fully restored. Take the time to ask the right questions before signing any agreement—your health, home, and finances depend on it.

If you're dealing with water damage now, don’t leave recovery to chance. Use these questions to find a restoration partner you can trust—one that’s equipped to protect your home and peace of mind from day one.